Fabled website Terms and Conditions

1. Terms and conditions

1.1. What our Terms cover. These are the Terms and conditions (“Terms”) on which we supply products to you from Fabled.com website. Any Fabled policies referred to in these Terms form part of and are incorporated into these Terms. By using the Fabled.com website you are bound by these terms. All use and purchases made on this website are governed by these Terms at any time although the Terms governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your site visit or purchase. To assist you in determining whether the Terms have changed since your most recent order we will display the date when these Terms were most recently updated.

1.2. Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or cancel your order, what to do if there is a problem and other important information. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the Terms that appear below. If you think that there is a mistake in these Terms, please let us know by contacting us.

2. Information about us and how to contact us

2.1. Who we are. This website is operated by Fabled which is the trading name of Marie Claire Beauty Limited, a member of the Ocado Group, registered in England and Wales. Our company registration number is 09252560. Our registered address is Aquarius House, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HH ("we", "us" or "our").

2.2. How to contact us. You can contact us by telephoning our Customer Service Team on 0330 123 0500 or by writing to us at hello@fabled.com or Aquarius House, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HH.

2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. Unless you have requested not to be contacted by text message, we may also contact you by sending a text message to your mobile number.

3. Our agreement with you

3.1. Order process and confirmation. Your order constitutes an offer to us to buy products you select from Fabled website. Your order is subject to availability and acceptance by us. We reserve the right to refuse to accept an order. We will confirm your order placed on the Fabled website. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us.

3.2. How we accept your order. Please note that confirmation of your order does not constitute our acceptance of your order. We will accept your order when we dispatch the goods to you, at which point a contract will come into existence between you and us.

3.3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in price or description of the goods or because we are unable to meet a delivery deadline you have specified.

3.4. Where we deliver: We deliver to most consumers in the UK but not to all addresses. Please enter your postcode at the time of registration to check if we deliver in your area.

3.5. We only sell to UK consumers: Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

3.6. You must be 18 years old or over. To register with and shop with Fabled.com you must be eighteen years of age or over. You must have completed the registration process before you can order goods from us.

4. Price and payment

4.1. Our Prices. The price of the goods (which includes VAT) will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button). We take reasonable care to ensure that the price of the goods advised to you is correct. However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your order, refund you any sums you have paid and require the return of any goods provided to you.

4.2. Delivery charges. Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.

4.3. How you must pay us. We accept payment by debit, credit or charge card and some business account cards as well as via PayPal. The debit, credit and charge cards accepted by us are those listed on the website on the date on which your order is placed. You cannot pay for your order by cash or cheque. We only accept payment in Great British Pounds.

4.4. Payment with Fabled Vouchers. We also accept payment by Fabled Vouchers. No other vouchers or "money off" coupons will be accepted towards payment of an order. Any refunds arising from an order paid for by vouchers shall be given in Fabled vouchers. Please note that Fabled vouchers are not gift vouchers, for more detail on Fabled vouchers, please see Fabled Vouchers policy.

4.5. When you must pay us. Authority for payment will be requested from your card issuer between the time of your order being placed and when it is delivered. This is done by 'reserving' against the card you have used for payment. The amount that is ‘reserved’ will either be the estimated amount of your order, or £1. That amount is not spent by you until we 'debit' your card with the full price of your order, and the latter happens after we have delivered your shopping to you.

4.6. If there is a failed payment. We reserve the right to cancel your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4.7. Our right to seek payment and costs from you. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

5. Providing and delivering the products

5.1. Delivery options and changes to your address. Delivery options will be shown throughout your order process and will be available through our own delivery network or by courier. Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you register on the website. You have the ability to change this address through the "Account Settings" feature on the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

5.2. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

5.3. We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received.

5.4. Delivery slots. We take special care to endeavour that deliveries are made within your chosen delivery slot. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery.

5.5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave your order in a safe place or leave you a note informing you of how to rearrange delivery. Please note that it is not always possible for us to rearrange deliveries. We advise that you choose a delivery slot for when you are going to be available to collect your order or contact us to change your delivery date.

5.6. We are not responsible for delays outside our control. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.

5.7. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and reserve the right to charge you for the cost of storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may cancel your order and clause 9 will apply.

5.8. If you do not allow us access to provide services. If you do not allow us access to your property to deliver the products as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may cancel your order and clause 9 will apply.

5.9. Number of deliveries per household. Deliveries are limited to one delivery per day per household.

5.10. Christmas Deliveries. The Christmas delivery period is from 20 December to 24 December inclusive. During this period you are able to book a maximum of 2 deliveries, of which no more than 1 can be booked for delivery during the period 23 — 24 December

5.11. When you become responsible for the products. You will become responsible for the product (s) you order from the time we deliver the product (s) to the address you gave us or you or a carrier organised by you collect it from us.

5.12. When you own products. You own the product(s) once we have received payment in full.

5.13. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, proof of identification. If so, this will have been stated either when you register on Fabled.com website or we will contact you by phone or email to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either cancel your order (and clause 9.2. will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6. Our products

6.1. Product information, images and packaging. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website. Whilst we take care to ensure that product information displayed on our website is correct, it is not a substitute for reading the product packaging and label prior to use. Fabled is therefore unable to accept liability for any incorrect summary product information. If you have any specific question about the product, please contact our Customer Service Team or the manufacturer of the product whose contact details appear on the product label.

6.2. Your responsibility to inspect the products. On receipt of delivery, please inspect the products and notify us promptly in writing, by phoning our Customer Service Team of any dissatisfaction with your order.

7. Changing or cancelling your order

7.1. If you wish to make a change to your order. Please contact us on 0330 123 0500 or email us at hello@fabled.com and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel your order (see clause 7.2.).

7.2. If you want to cancel your order please contact us on 0330 123 0500 or email us at hello@fabled.com. If your order has already been despatched for delivery, please see Fabled Returns Policy on how to return your products. We cannot cancel, refund or exchange, some products including perishable and made-to-order items. Read Fabled Returns Policy for more detail.

7.2. If you want to cancel your order please contact us on 0330 123 0500 or email us at hello@fabled.com. We cannot cancel your order if it has been dispatched for delivery. If your order has already been despatched for delivery, please see Fabled Returns Policy, which forms part of these Terms, on how to return your products. We cannot cancel, refund or exchange products set out under clause 7.4.

7.3. If you change your mind about our products. We will happily refund or exchange product(s) purchased, provided it is returned within 30 days after the date the product(s) are delivered to you, and in accordance with Fabled Returns Policy. This is not affect your legal rights. Please see section 10.3 for a summary of your legal rights.

7.4. We cannot refund or exchange certain products. Unless there is something wrong with the product or it does not correspond with the description on Fabled.com, unfortunately, we cannot offer you a refund or an exchange in respect of some products including perishable products, made-to-order or products where the hygiene or security seal has been removed after you receive them. Please see Fabled Returns Policy for more examples of products we cannot exchange or refund.

8. We may make changes these terms

8.1. We reserve the right to make changes to this website with or without notice to you in order to implement technical adjustments or withdraw, temporarily or permanently, this Website (or any part thereof). We also reserve the right to make changes to these terms. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your site visit or purchase. To assist you in determining whether the Terms have changed since your most recent order we will display the date when these Terms were most recently updated.

9. Our right to cancel your order or close your account

9.1.We may cancel your order or close your account, at any time by writing to you if:

a) you do not make any payment to us when it is due and you still do not make payment after we have reminded you that payment is due;
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, personal identification to confirm your identity or details of your delivery address or payment card;
c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
d) you do not, within a reasonable time, allow us access to your premises to supply and deliver the products; or
e) we suspect fraud, have reason to believe you are in breach of these Terms or any other terms relating to your order, or
f) breach of these Terms or any other terms relating to your order
For example, if you are in breach of our terms and conditions relating to Fabled Vouchers Policy, we may cancel your order. In the event that we cancel your order, you will receive email notification and will be invited to contact our Customer Service Team.

9.2. You must compensate us if you breach these Terms. If we cancel your order or close your account in the situations set out in clause 9.1 we will refund any money you have paid in advance for product(s) we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching these Terms.

10. Summary of your legal rights and our responsibility for loss or damage suffered by you

10.1. We do not exclude or limit our liability to you where it would be unlawful to do so. Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, breach of these Terms or breach of statutory duty, nor will any of these Terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

10.2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, included but not limited to loss of business, business interruption, or loss of business opportunity.

10.3. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with these Terms. Nothing in these Terms will affect your legal rights. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

When you buy products from online or by phone the Consumer Contracts Regulations 2013 offers you cancellation rights. Here’s a summary of these rights:
a) a) You have a legal right to cancel your contract with us, provided you exercise your right no longer than 14 days after the date of delivery of the products.
b) Your right to return products does not apply to:
1. Perishable products liable to deteriorate or expire rapidly;
2. Unsealed cosmetics, CDs, DVDs, tapes or other recording media, software or video;
3. Products made to your specification or personalised for you;
4. Products that become mixed inseparably with other items, after delivery.
c) You must retain possession of the goods and take reasonable care of them.
d) If you wish to exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, full address, details of the order you wish to cancel and, where available, your phone number and email address.
e) You can cancel by contacting our Customer Service Team by email: hello@fabled.com; or by telephone: 0330 123 0500; or by writing to: Aquarius House, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HH.
f) You are obliged to return the goods to us at your cost within 14 days of cancelling your contract and we will refund you the price you paid for the products including delivery costs (excluding the cost of any delivery above our standard delivery charges), by the method you used for payment.
g) We may make deductions from the price, for loss in value of products caused as a result of your unnecessary handling of the products.
h) We will refund you no later than 14 days after the date we receive back the product(s) from you or (if earlier) after the date you supply us evidence of having returned the product(s) back to us.

11. Your personal data and confidentiality of your account

11.1. We will use your personal information to:

a) supply products to you;
b) process your payment for products;
c) record telephone calls you make, in order to help us ensure we supply deal with your query effectively and improve our supply and delivery of products to you;
d) in assessing your request for delivery of products from us we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes.

11.2. We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the Fabled group of companies provided that they follow practices at least as protective as those described in the Fabled Privacy Policy.

11.3. At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

12. How to contact us

12.1.If you have any questions or problems with your order, please contact us at our Customer Service Team on 0330 123 0500 or by writing to us at hello@fabled.com or by writing to: Aquarius House, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HH

13. Special offers promotions and competitions

13.1. Purchase of products maybe be subject to special offers. From time to time, and in our complete discretion, purchases of products may be subject to special offers. In the event that such a special offer applies to your purchase, the terms and conditions of such special offer shall be subject to these Terms. If there is any conflict between the terms and conditions of a special offer and these Terms, these Terms shall prevail unless specifically excluded.

13.2. If we make any changes. Where necessary for fair and lawful running of promotions and competitions, we may change the terms and conditions of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clause 4 Price and Payment, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

13.3. Offers may vary. We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

14. Delivery Options

Our deliveries are designed around you, so you’ll always be given a one-hour delivery slot so you know exactly when your order is going to arrive.

14.1 Nominated 1 Hour Delivery. Pick a one-hour delivery slot of your choice, seven days a week. There is a delivery charge of £3.90 for each delivery. We hitch a lift on Ocado’s delivery rounds so we benefit from their specialist delivery network. Therefore, you can also choose to get your Fabled order delivered for free at the same time as your Ocado groceries if you like. We can even leave your Fabled items in a safe place if you tell us in the 'Driver Instructions' box at the end of the checkout process (remember we're not responsible for any shopping delivered when you're not home).

14.2 Next Working Day Delivery. Depending on booking slot availability and your delivery address, your order may be delivered to you via courier. Simply order by 3pm for Next Working Day Delivery. If you order after this time, your order will be delivered the very next working day. Your order will be delivered in a one hour slot between 8am-8pm Monday to Saturday and 9am-5pm Sunday. This option is FREE when you spend £15 or more and order by 3pm, or just £3.90 if you spend less.

14.3 Attach your order to your Ocado delivery. We hitch a lift on Ocado’s specialist delivery network, so if you have an existing Ocado delivery booked, you’ll be prompted to add your Fabled order to your Ocado delivery as you check out. There is no minimum spend and no additional delivery charge.

14.4 Returns. All returns are completely free. For more information please see our full Returns Policy.

15. Suspension of your account

15.1. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

a) deal with technical or operational issues or make technical or operational changes;
b) update the product to reflect changes in relevant laws and regulatory requirements;
c) make changes to the product as requested by you or notified by us to you;
d) receive information which we have requested from you without which we would be unable to deliver the products.

15.2. Your rights if we suspend the supply of products. Your account will remain suspended until you contact our Customer Service Team and remedy any breaches which are capable of remedy, or provide any information reasonably requested by our Customer Service Team advisers to enable them to reactivate your account. If we have to suspend the supply of product, we will not charge you for it. You may contact us to cancel your order if we suspend it, or tell you we are going to suspend it.

15.3. We may also suspend supply of the products if you do not pay. We reserve the right to not supply you with any future orders, if you do not pay us for the products when you are supposed to and you still do not make payment after we have reminded you that payment is due. We may suspend supply of products until you have paid us the outstanding amounts. We will contact you to tell you we have suspended your account and will not be accepting any orders from you. We will not suspend the products where you dispute an unpaid invoice. We will not charge you for any products during the period for which they are suspended.

16. Other important terms

16.1. Our copyright and intellectual property. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Fabled.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the Fabled.com website without Fabled's prior written permission. Fabled may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the Fabled.com website.

16.2. Third party links. From time to time, we may provide links to other websites or resources for you to access at your sole discretion. If you chose to enter the linked website, please be aware of the following: a) we are do not endorse or check the linked websites to make sure that it is suitable for your use or that it does not violate any applicable laws, regulations, guidance or legislations; and b) we are not responsible or liable, directly or indirectly, for any damage, loss or offence caused or alleged to be caused as a result of your use of the linked website.

16.3. Nobody else has any rights under these Terms. These Terms are between you and us. No other person or party shall have any rights to enforce any of these Terms.

16.4. If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful, the remaining Terms will remain in full force and effect.

16.5. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

16.6. Laws that apply to these Terms and where you may bring legal action. These Terms are governed by English law and you can bring legal action in respect of the products in the English courts.

17. Price Match Events

17.1. We will price match against the promotional prices of our Competitors, John Lewis and Feel Unique, on all identical branded products during the price matching events that we run from time to time, as advertised on our website.

During such price matching events, we check prices twice a week, every Tuesday and Thursday, and publish our matched prices on Wednesdays and Fridays. For example, when we check prices on a Tuesday, we will publish our matched prices the next day, i.e. on Wednesday during the same week and when we check prices on a Thursday, we will publish our matched prices the next day, i.e. on Friday during the same week.

Our advertised prices are therefore not updated every day, so if our Competitors lower their prices before we have had a chance to update our advertised prices, we would be happy to honor the difference. If you have any queries please contact our Customer Service Team via email, telephone, live chat or through Facebook, Twitter or Instagram.